Service & Maintenance
Customer Service, Maintenance and Product Warranty - It does make a difference
Mercury Marine has a proud history of placing the highest importance on customer service and product warranty support. This Service & Warranty section will provide easy access to important information you should know as a Mercury product owner
Mercury Service Centres - Service re-defined!
New product innovations and developments are happening at such a fast rate, there is a host of new technologies ranging from engine management systems through to digital throttle and shift control systems. While this is great for product users, it also means that it is critical that installation, service and maintenance is conducted by fully trained and qualified technicians.
Mercury is committed to ensuring its authorised dealers are trained and equipped to support this new product technology and provide the highest level of customer support.
- Keeping up with technology
- Engine Management, Digital Throttle & Shift, Direct Fuel Injection, Low Emission - Authorised Mercury Dealers are the key to maintaining optimum performance and reliability from these systems
- Certified Service Centre
- Mercury Certified Service Centres have made the commitment to provide a professional level of service, focussing on a superior level of workshop, service personnel and equipment. To become a Certified Service Centre it is also a key requirement to show commitment in providing a high level of customer satisfaction
- Service Dealer
- Mercury Service Dealers have met the requirements for special tools and regular product training. They are fully qualified and authorised to provide repair, maintenance and warranty support. They will also ensure your engine complies with Mercury's warranty conditions.
- Premier Service Centre - Redefined Service Excellence
- In 2010 a new level of Mercury Service Centre will be introduced - Premier Service Dealers. To achieve and retain the "Premier Dealer" service rating our dealers must commit to maintaining stringent criteria levels in training, tooling, workshop standards and exemplary customer service.
